Clerk
Community Development
Finance
Fire Department
Planning and Human Resources
Police
Public Works

Clerk

Can I stop solicitors from coming to my door?
Not really, but you can discourage them. Commercial solicitors are required to register with the Village. They must obtain a Village-issued photo ID badge, and are instructed not to approach a residence displaying a "No Solicitors" decal. These free decals are available at the Village Clerk's Office. Please report violations to the Police Department by calling 911.

How can I dispose of reusable household goods, clothing, etc.?
Goodwill Industries has a drop-off for donations of clothing and household goods in Bartlett. The store is located at 1420 Rt. 59. If you have questions, please call the Goodwill store at (630) 837-1410. This site also accepts computer peripherals (Click here for a list of acceptable items).  The Salvation Army will pick-up from your home.  To schedule a pick-up from the Salvation Army, please call (312) 738-4360.

What do I have to do to have a garage sale?
Obtain a garage sale permit before the sale is conducted. There is a $1.00 charge for the permit. You can print a permit online. Please note that only two garage sales, per year, are permitted for each address. Garage sales are permitted between the hours of 9:00am and 5:00pm.

Where can I put my garage sale signs?
You may place signs on your property during the garage sale. You may also place it on a neighbor’s property, if you have the owner's permission. However, no signs are allowed in the public rights-of-way (medians, parkways by street, on utility poles or traffic signs, etc.) or on fences.

Community Development

How do I obtain a building permit?
Complete a permit application and submit it, with any required attachments, to the Community Development Department. Applications are available online. Some permits may be obtained the same day, however many require a site check inspection. In those cases, permits can generally be issued within 36-48 hours. Permits that require a building plan reviews may take 15 business days to process. There is no fee to submit a permit application. Fees are only assessed after the permit has been approved.

Can I pay by credit card?
We accept cash, credit, debit and personal checks.

Do you have the rules and regulations for specific projects?
The most widely requested project guidelines are available on-line. These include decks, siding, roofs, driveways, and pools. We have a complete set of project guidelines for almost any job in the Community Development Department.

Where are you located and how long are you open?
The Community Development Department is in the Village Hall (301 E Irving Park Road). The Department is open from 8:00 am - 4:30 pm Monday - Friday, although it is closed from 12:00 noon - 1:00 pm daily for lunch. During Daylights Savings Hours (April - October), the Department is open until 7:00 pm on Thursdays.

What is your fax number?
The Department fax number is (630) 837-5690.  We will accept contractor licensing information by fax transmittal.

 

Finance

How do I sign up for Water and Sewer service?
As a residential property owner, you will automatically be billed for water and sewer services, based on consumption.  Tenant and Commercial applications for water and sewer service can be printed from the Forms and Applications page of our website, or you can obtain an application from  the Cashiers’ Counter in the Village Hall.  Completed applications can be turned in personally, via mail or the dropbox located in the Village Hall parking lot.  The dropbox is available 24 hours a day.

How often is the Water and Sewer bill due?
Bills are mailed out and due monthly.

How do I sign up for garbage service?
The Village's contracted provider for all curbside residential services, Veolia Environmental Services, has combined with Advanced Disposal Services, Inc.  and is operating under the "Advanced Disposal" name.  Please contact Advanced Disposal at (630) 587-8282.

Who should I call if I have questions or concerns regarding my garbage service?
Call Advanced Disposal at (630) 587-8282.

When selling my home, what information do I need to purchase a Transfer Stamp?
If you are selling your home, before you or your representative come into Village Hall to purchase your stamp, please call the Finance Department at (630) 736-3810, to make arrangements for your final Water and Sewer bill.  At this time, we will verify that you have no outstanding obligations due to the Village.  For standard sales transactions, we require a copy of the State of Illinois Real Estate Transfer Declaration and completion of the Village’s Real Estate Transfer Declaration.  Exempt transactions may require further documentation.  Please call the Finance Department at (630) 736-3800.

 

Fire Department

What should I do if my carbon monoxide detector goes off or beeps?
Call us right away.  Use 911!  Even if you may not think there is a problem, carbon monoxide can be serious. Do not call our non-emergency lines.  We may not be in the station all the time to help you.  Our dispatch center is always staffed and can help you right away. Don’t worry about tying up an operator.  We can prioritize calls to be sure everyone gets helped.  Once you've called us, please leave the house.

What if my smoke detector makes a beeping noise?
Usually, this means the sensor has a low battery.  If you need help or are unsure about this, call 911.  We will send someone over to help you. Remember to change the batteries on your smoke detector twice a year.

What should I do if the power goes off at home?
Each year during bad weather, we get thousands of calls asking about the status of power outages.  As you may imagine, this type of situation can put a strain on our operation center.  Your best information is usually obtained directly from Commonwealth Edison at 1-800-EDISON-1.  If lines fall down, do not go near them, call 911 and we will get someone to check for hazards.  If someone in your home depends on their power to operate a life support machine, call 911 and we will come to assist that person.

Are outside fires or burning allowed in Streamwood?
The Village prohibits the burning of leaves, yard waste and trash outdoors. Outdoor fireplaces, with a lid and/or a spark arrester are allowed for recreational purposes only. Fireplace logs are the only wood that is allowed to be used. For more information, please download our handout.

What should I do if the power goes off at home?
Contact Commonwealth Edison at 1-800-EDISON-1. If you see downed lines, or if someone in your home depends on power to operate a life support machine, call 911.

What should I do if I hear the storm siren?
If you hear the sirens on the first Tuesday of the month at 10:00 am, you can usually ignore the sirens. All other times, take immediate cover! Do not call 911! Utilize the Emergency Broadcast System on your local TV or radio station. This will provide the most up to date information about the threat and let you know when the threat has passed. For more information on warning sirens, read about our Emergency Warning System.

Why does a fire engine respond if I call for an ambulance?
The Department's front line fire engines and ladder trucks are Advanced Life Support (ALS) licensed by the Illinois Department of Public Health, allowing the licensed paramedics on these vehicles to start initiating care if they should arrive before the ambulance.

 

Planning and Human Resources

How are Village jobs filled?
Most Village positions are filled through a competitive testing process.  Police Officer and Firefighter/Paramedic positions are filled through a Board of Fire and Police Commissioners testing process.  Most other positions are filled through a Civil Service Commission testing process.  The Commissions test, interview and create eligible lists for each position.  Vacant positions are filled from these eligible lists for two year time periods.

How are Village testing opportunities advertised?
Testing opportunities are advertised in the "Help Wanted" sections of the Streamwood Examiner and the Sunday Daily Herald.  They are also listed on the Government Access Channel on Streamwood Cable Television (Channel 14 on WideOpenWest Cable and Channel 17 on Comcast Cable).  You can also learn more about Job Announcements in the Personnel section of our website.

Where can I get a Village job application form?
Village application forms are available at the Cashiers counter in the Village Hall.  They are also available to print from our website by going to the Forms and Applications page.

Where should I return the application form?
Village application forms should be returned to the Cashiers counter in the Village Hall.

Who should I call if I have a question concerning a job announcement, job application, scheduled test or any other related matter?
Contact Planning and Human Resources Director Sharon Caddigan at (630) 736-3832.

 

Police

Does the Village of Streamwood allow overnight parking on the street?
The Village of Streamwood has a Village Ordinance that prohibits parking on any Village street, for any vehicles, between the hours of 1:00 am and 5:00 am.  The Village has a program in place to allow for exceptions such as out-of-town visitors or unforeseen circumstances.  Each household is allowed to obtain five (5) 3-night parking permits, in a calendar year, for situations where a vehicle cannot be parked in the driveway of the home.  The permits are free of charge.  To obtain a permit, the homeowner must come into the Police Station with identification proving he/she lives at the requested address.  Only the homeowner, not the visitor, may obtain the permit.

Why can't I block the sidewalk, if I can't park overnight on the street?
Village Ordinances prohibit parking over the sidewalk to ensure safe pedestrian and bicycle access.  This is especially important during the school year and summer hours when small children are present. During the hours when street parking is prohibited, blocking the sidewalk is allowed.  However, from April 1-November 30, you cannot park across the sidewalk from 7:00 am-9:00 pm (Monday-Friday), or 9:00 am-9:00 pm on the weekends.  During the winter (December 1-March 31), cars cannot block the sidewalk from 7:00 am-6:00 pm (Monday-Friday), or 9:00 am-6:00 pm on the weekends.  In the case of major snow storms, when street parking is prohibited because of snow fall, cars may also be parked over the sidewalk.

How can I contest a parking ticket?
Bring the parking ticket to our front desk.  Ask the desk clerk for a Request for Review of Citation form.  When completed, this form will be reviewed by a committee and a decision will be made as to the validity of your complaint. You will be notified of the decision by mail. The cost of the ticket will not increase while your complaint is being reviewed.

Where do I pay a parking ticket?
The Streamwood Village Hall.  You can pay inside during normal work hours at the main window or you can drop off your payment in the envelope provided in the white dropbox located behind Village Hall.

I have been receiving harassing telephone calls, what can I do?
Dial 911 and an Officer will come by and fill out a report and give you the information you will need to contact the phone company.

Was my dog picked up by the Police?
Please call the Police Department main number (630) 736-3700, and they will tell you if your dog was picked up and how to retrieve your dog.

How can I get a copy of an incident or accident report?
Contact our Records Division at (630) 736-3700.  In most cases you will need to file a freedom of information request form.  There is a nominal fee for copies of reports.  You can print a copy of the Request for Records form from our Forms and Applications page.

I need to be finger printed for a job application or a professional license, will the police department do this?
Yes.  Please come to the Police Department Main Desk and explain what you need.  Please bring the print card you were given with you because we might not have the right one on hand.

I received a telephone call from a person soliciting money for the Streamwood Police Department.  Is it legitimate?
The call is not legitimate; it was not from the Streamwood Police Department.  The Streamwood Police Department does not conduct telephone solicitation campaigns and does not authorize any other organization to solicit funds.

I'm going on vacation.  Will the police watch my house?
Yes.  If you are a resident of Streamwood, all you have to do is come into our station and fill out a "Security Check Report".  The information will be given to the patrol officers that patrol your neighborhood.  Be prepared to list who will have your keys (if anyone) and who to contact in the event of an emergency.

Don't the police have better things to do rather than writing tickets?
Traffic enforcement is a very important part of the law enforcement function.  There is a direct correlation between the number of traffic tickets issued and the number of traffic accidents that occur.  And it is not just the property damage loss we are concerned about.  We know that by enforcing Illinois traffic laws we are preventing injury and loss of life.  After all, if we did not write tickets, who would?

I have to go to court. Where is it?
All misdemeanor, felony or traffic court hearings are held at the 3^rd District Court in Rolling Meadows.  You can find a map to the courthouse in the Court Hearings page in Police Department’s Field Services section of our website.

What do I do if I am in an accident?
It depends on what kind of traffic accident you’ve been involved in.  For more specific instructions, look in the Traffic Safety page in the Police Department’s Field Services section of our website.

How do I apply for a position with the Streamwood Police Department?
If you are interested in becoming a police officer, contact Development and Human Resources Director Sharon Caddigan at (630) 736-3832 or fill out an interest form on-line. If you're interested in a civilian position, you would also contact Development and Human Resources Director Sharon Caddigan at (630) 736-3832.

 

Public Works/Water

Do I need to fill out an application for water service?
Residential property owners are automatically billed for water and sewer, based on consumption.  Residential tenants and commercial owners and tenants need to turn in a written application.  You can print an application from the Forms and Applications page in our website.

Do I have to pay a water deposit?
Yes, but only if you own a business or are a tenant within the Village.  Owners do not pay a deposit.

What do I do when I'm going to move?
If you are moving, you must call (630) 736-3810 for a final reading.  If you are a tenant and your deposit has not been refunded, it will be applied against your final bill.

Why is my tap water cloudy?
This is caused by air in the water main and has no effect upon the quality of the water.  The water is tested on a weekly basis by certified water plant operators and meets all the E.P.A. standards for water quality.

My water meter is leaking.  What should I do?
The Village is responsible for the water meter and the couplings on either side of it.  If you detect a leak in this area, call the Department at (630) 736-3850.  The Village is not responsible for the shut-off valve.  That is the homeowner's responsibility.  You should call a plumber to have it corrected as soon as possible.  A leaking water meter can result in higher water bills.

My water bill seems high.  Could there be a leak?
The Village will be happy to check for leaks at your residence at no cost to you.  Some common causes of high water bills are leaking faucets, toilets or hoses left dripping in the yard.

How do I get a permit to water my new sod?
Watering permits must be obtained in person at 565 S. Bartlett Road at the Public Works facility.  This permit is free of charge.

Who do I contact in case of an emergency?
All main breaks and leaking hydrants should be called into (630) 736-3850 between 8:00 am and 4:30 pm and (630) 736-3700 after hours.

I forgot to put my branches out in time on Monday morning. What can I do?
Please call us at 630.736.3850 and let us know your address. If possible, we maybe able to pick them up before your next scheduled pickup week.

Do I need a permit to remove a tree?
In some cases a permit is required to remove a tree on private property. There is no charge for the permit and we will check the tree for you for free. Applications are available on-line. We strongly recommend using only a certified arborist for all tree work. Certified arborists are highly skilled and can diagnose any tree problem. Beware of uncertified people claiming your trees are diseased or in danger of falling.

How much does it cost to replace my sanitary sewer service?
The costs can very widely. If you need to replace your sanitary sewer service, we recommend getting several price quotes. Talk to neighbors who have had the work done for recommendations. The Community Development Department can also provide a list of licensed contractors. Please note that a permit is required.

Can I fill my pool using the fire hydrant?
No. We do not allow unmetered access to our hydrants. We also do not allow contractors to fill tankers in neighborhoods. If you see anyone loading a tanker with water, please call us or the police.