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Water and sewer bills are mailed on the last business day of each month.  Information included on the water bill includes usage, due date, separate water and sewer charges, and whether the bill is based on an actual or estimated reading of your meter.  Residential accounts utilize a state-of-the-art water metering system that is remotely read twice a day by computer.

For questions regarding water and sewer billing, or if you are moving from Streamwood and wish to close your water and sewer account, please call the Finance Department at (630) 736-3810.

Payments

For instructions, on how to use Streamwood Self-Service, please click here Click here to view this document in PDF format..

The Village offers a variety of convenient ways to pay your water and sewer bill.  We offer Online Payment, Automatic EFT, or simply come into Village Hall!  There is no fee charged by the Village for any of these convenient payment services.
 

Pay Online

Simply create a username and password on Streamwood Self Service.  You will need your Account Number and Customer ID (CID) found on the upper right corner of your bill. Then click “Manage Bills” and you will be securely linked to Streamwood’s Online Payment System.  All major credit cards are accepted (Visa, MasterCard, Discover and American Express).  Payments made by 11:59 pm (Central) will be processed the next business day.
 

Automatic Payments / EFT Enrollment

Never be late again on your payment!  Have your monthly water and sewer payments made via direct debit from your checking account.  EFT enrollment can now be done online.  Simply create a username and password on Streamwood Self Service (Click here to view this document in PDF format. How to use Streamwood Self-Service) and link your account.   You will need your Account Number and CID found on the upper right corner of your bill. Then click on “Sign up for Automatic Payments”.

Pay at Village Hall

Cashier's Counter in Village HallYou can mail a check or money order directly to Village Hall (301 E Irving Park Road).  You can also pay with cash, check, money order or credit card (Visa, MasterCard, Discover and American Express) at the Cashier’s Front Counter at Village Hall.  Or, you can drop your check or money order in one of 2 night deposit drop boxes at Village Hall.

Application for Service

Residential Property:  Charges for Water & Sewer usage are billed to the property owner.  If the property is a rental unit, an application for service must be signed by both the owner and the tenant.

Commercial Property:  An application for service is required, whether the property is occupied by the owner or a tenant.

Termination of Service

In the event that water service is terminated for non-payment, a $60.00 reconnection fee, payable in cash, credit card, debit card, or money order only, is required.  If reconnection occurs after regular business hours, there is a $120.00 charge.

Rates

Following are the combined water rates and sewer service for users within the corporate limits of the Village with a minimum charge of 2,000 gallons:

Rates Effective
01/01/2018
Combined
Water and Sewer
per 1,000 Gallons
City of Chicago Surcharge Total per 1,000 Gallons
Residential 12.10 1.80 13.90
Commercial 10.65 1.80 12.45
Industrial 6.95 1.80 8.75
Other Gov Entities 7.11 1.80 8.91


Water Hearing Arrangements

You can request a hearing if you are unable to pay the full amount of your water bill.  However, you have ten (10) business days, from the date of a Water Delinquent Notice, to request a hearing.  The hearing will be held within ten (10) days from the date the request is received.  Once the hearing is held, the Finance Department will provide a written notice of the final decision.  If no request for a hearing is made after a Water Delinquent Notice is received and the full amount hasn't been paid, service may be discontinued. 

If you wish to have a hearing, please complete the Water Hearing Request form below and submit to the Finance Department within ten (10) days from the date of your Water Delinquent Notice.

Click here to view this document in PDF format.Water Shut-off Hearing Request