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Water and Sewer

Water and sewer bills are mailed on the last business day of each month.  Information included on the water bill includes usage, due date, separate water and sewer charges, and whether the bill is based on an actual or estimated reading of your meter.  Residential accounts utilize a state-of-the-art water metering system that is remotely read twice a day by computer.

For questions regarding water and sewer billing, or if you are moving from Streamwood and wish to close your water and sewer account, please call the Finance Department at (630) 736-3810.

Application for Service

Residential Property:  Charges for Water & Sewer usage are billed to the property owner.  If the property is a rental unit, an application for service must be signed by both the owner and the tenant.

Commercial Property:  An application for service is required, whether the property is occupied by the owner or a tenant.

Termination of Service

In the event that water service is terminated for non-payment, a $60.00 reconnection fee, payable in cash, credit card, debit card, or money order only, is required.  If reconnection occurs after regular business hours, there is a $120.00 charge.

Rates

Following are the combined water rates and sewer service for users within the corporate limits of the Village with a minimum charge of 2,000 gallons:

Rates Effective 01/01/14 Combined
Water and Sewer
per 1,000 Gallons
City of Chicago Surcharge Total per 1,000 Gallons
Residential 10.66 1.30 11.96
Commercial 9.38 1.30 10.68
Industrial 6.12 1.30 7.42
Other Government Entities 6.26 1.30 7.56

Water Shut-off Hearing

If you receive a Water Shut-off Letter, and do not believe it to be accurate, you can request a hearing.  You have ten (10) business days, from the date of the letter, to request a hearing with the Village Finance Director.  The hearing will be held within ten (10) days from the date the Finance Director receives the request.  Once the hearing is held, the Village Finance Director will provide a written notice of the final decision, whether or not the water will be shut-off, within seventy-two (72) hours.  If no request for a hearing is made, service may be discontinued. 

If you wish to have a hearing, please complete the Water Hearing Request form below and submit to the Financce Director within ten (10) days from the date of your Water Shut-off Letter.

This document is available to view in PDF format. Water Shut-off Hearing Request

Payments

The Village offers a variety of convenient ways to pay your water and sewer bill.  We offer Direct Deposit, Pay by Phone, Pay On-line, or simply come into Village Hall!  There is no fee charged by the Village for any of these convenient payment services.

Direct Deposit

Never be late again on your payment! Have your monthly water and sewer payments made via direct debit from your checking account.  Please fill out the form below and follow the instructions for submission if you are interested in the program. 

This document is available to view in PDF format. Automatic Water and Sewer Bill Payment Authorization Form

Back To TopPay On-LineE-Pay Water Bills

Save a stamp and pay on-line.  Simply click on the "E-PAY" logo. You will be securely linked to the Illinois State Treasurer's Office E-PAY website (Electronic Payment Services Program).  Have your water account number, total amount due, and credit/debit card available.  Your water account number and total amount due are located in the lower right-hand corner of your water bill. All major credit cards are accepted (Visa, MasterCard, and Discover). Credit or debit card payments made by 11:00 pm (Central) will be processed the next business day.

Pay by Phone

Pay your water and sewer bill by phone, any time, any day.  To use the automated telephone system, call 1-877-690-3729.  Press "2321" when prompted for the "Jurisdiction Code."  Have your water account number, total amount due, and credit/debit card available.  Your water account number and total amount due are located in the lower right-hand corner of your water bill. All major credit cards are accepted (Visa, MasterCard, and Discover).  Credit or debit card payments made by 11:00 pm (Central) will be processed the next business day.Cashier's Counter in Village Hall

Pay at Village Hall

You can mail a check or money order directly to Village Hall (301 E Irving Park Road).  You can also pay with cash, check, money order or credit card (Visa, MasterCard, and Discover) at the Cashier’s Front Counter at Village Hall.  Or, you can drop your check or money order in one of 2 night deposit drop boxes at Village Hall.